Privacy Policy

01 Overview & Scope

This Privacy Policy describes how Arcadia Labs LLC d/b/a Iron Steed Labs ("we," "us," or "Iron Steed Labs") collects, uses, and protects information gathered through the public ironsteedlabs.com website — including visitors who browse the site, submit inquiry or access requests, and interact with the AI inquiry chatbot.

This policy does not cover data collected in connection with member accounts, product orders, payment processing, or any activity within the member-only portal. That data is governed by the full Privacy Policy available to authorized members at /authorized_users/.

02 Data We Collect

Information You Provide

• Name and email address submitted via inquiry or access request forms
• Messages and questions submitted through the AI inquiry chatbot
• Any information you voluntarily include in a contact or access request submission

Automatically Collected

• Pages visited, time on page, and referral URLs
• Browser type, operating system, and device type
• IP address (anonymized where possible)
• Cookie and session data (see below)

What We Do NOT Collect (on the public site)

• Payment card or financial information
• Health, biometric, or sensitive personal information
• Data from individuals under 18 years of age
• Persistent chat transcripts — public chatbot sessions are ephemeral and not stored

Cookies

The Site uses minimal cookies for core functionality (theme preference, session state). We do not use third-party advertising cookies. You may disable cookies in your browser settings; some site features may not function correctly as a result.

03 How We Use Your Data

• Inquiry handling: To review and respond to access requests or product inquiries submitted through the site or chatbot
• Site improvement: To understand how the site is used and improve functionality and content
• Security & fraud prevention: To detect and prevent unauthorized access, abuse, or malicious activity
• Legal compliance: To comply with applicable laws and regulations

We do not use public site data for automated decision-making, profiling, or targeted advertising.

04 AI Inquiry Chatbot

The Site includes an AI-powered inquiry assistant. Here is how data is handled within that chatbot:

• Messages you send are processed in real time to generate responses
• Public chatbot sessions are ephemeral — conversation content is not stored after the session ends
• If you submit an inquiry or request through the chatbot, the submitted details (name, email, inquiry content) are routed to Iron Steed Labs staff for follow-up and retained as described in Section 7
• The chatbot is powered by AI infrastructure (Anthropic). Message content may be processed by Anthropic's systems in accordance with their Privacy Policy

Do not submit sensitive personal, financial, or health information through the chatbot.

05 Third-Party Services

The public site uses the following third-party services that may process data in connection with site operation:

We do not sell, rent, or share your personal data with any third party for marketing or advertising purposes.

06 No Sale of Data

Iron Steed Labs does not sell, rent, lease, or trade your personal information to any third party. Ever.

07 Data Retention

• Inquiry/access request data: Retained up to 2 years from submission, or until a deletion request is fulfilled
• Public chatbot sessions: Ephemeral — not stored beyond the active session
• Server/access logs: 30–90 days per hosting provider policy
• Cookie/session data: Session cookies expire when the browser is closed; preference cookies (e.g., theme) persist until cleared

Verified deletion requests are fulfilled within 30 calendar days.

08 Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict processing of your information.

GDPR (EU/EEA Residents)

You have rights under Articles 15–21 of the GDPR including access, rectification, erasure, restriction, data portability, and the right to object. To exercise these rights, contact privacy@ironsteedlabs.com.

CCPA/CPRA (California Residents)

California residents have the right to know, delete, correct, opt-out of sale, and be free from discrimination. We do not sell personal data. To submit a request, contact privacy@ironsteedlabs.com.

09 Security

We implement reasonable technical and organizational measures to protect data collected through this Site, including:

• TLS/HTTPS encryption for all data in transit
• Access controls limiting data access to authorized personnel
• Regular review of third-party vendor security practices

No method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately at privacy@ironsteedlabs.com.

10 Children's Privacy

This Site is intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that data has been collected from a minor, we will delete it promptly. Contact privacy@ironsteedlabs.com to report a concern.

11 Policy Changes

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

12 Contact Us

For privacy questions, data requests, or concerns, please contact: